Welcome to DynPro UK

Customer Relationship Management (CRM) is a term heard frequently when discussions turn to how a business can improve its sales and marketing effectiveness and enhance the customer experience.

At DynPro we see the solution to your effective implementation of CRM as more than just the installation of a software solution. The real key to success in CRM is to first undertake a full business process review and develop a solid understanding of your business needs and supporting processes that deliver on these needs. Secondly, these processes are reviewed to see where technical solutions can deliver additional value to you and your customers. Only once this correlation of technical solutions to business needs has been completed can an effective decision be made as to the type of CRM solution to implement within your organization.

Our Services Include

• Application Selection
• Custom Development
• Ongoing Support

 

A business cannot compete anymore holding critical business information in disparate systems and relying on snapshots of the business to make decisions.

Today's business must be agile, able to make decisions in real time, with complete and accurate information across the whole business.

DynPro can deliver on integrations that will tie all your systems together and give you one single, complete view of your business. This allows you to respond immediately to changing market conditions, confident you have the right information at your fingertips.

Our Solutions Include

• Service Oriented Architecture
• Enterprise Service Bus
• Transformation Tools

 

Hand-in-hand with improvements in the visibility of your data is control on how you manage it. DynPro will take a complete end-to-end investigation of your existing business processes. This investigation will include policies and procedures, front-office customer service, sales, marketing, systems and current technical infrastructure. All customer touch-points will be identified and categorized.

Drawn from this in-depth analysis will be recommendations on how to most effectively implement process management and the appropriate tools for the job.

We Offer Solutions Using

• Microsoft BizTalk
• Intalio|BPMS