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SugarCRM Integration
Having the right information at the right time in the right place is the key to maintaining a competitive edge. Implementing a CRM solution with SugarCRM is a strong first step in recognizing that customer information needs to be consolidated and readily accessible.
Disconnected Systems
Taking a look at the infrastructure of a typical business we can see a wealth of valuable information locked away in other systems such as finance and ERP. How do we get this synchronized with what we have in CRM? A strategic integration solution is the answer.
Integration (in-te-gra-tion)
A combination of parts or objects that work well together
Connected Systems
Implementing an integration solution based on an Open Source solution such as Jitterbit or Mule ESB is a very cost effective way of having accurate and consistent data accessible across your organization. Information can flow freely between systems giving all areas of the business the real-time information they need to be able to make decisions quickly and accurately.
DynPro is a leader in the implementation of systems integration solutions based on Open Source technologies such as Jitterbit and Mule. Our trained consultants have extensive experience in extracting maximum utilization of your information systems and delivering real value.
Integration Benefits
• Web site activity can be monitored and recorded in CRM.
• Sales Orders can be taken through CRM and have them flow automatically to ERP and financial systems for fulfilment and invoicing.
• Employee status changes in HR can automatically create or remove user access from CRM.
• Voice mail messages can be attached to customer records.
Integration, when properly conducted, ensures that all relevant departments have constant access to the most current and complete view of customer information available in your company. This ensures a maximum return on your investment in Customer Relationship Management.
For many businesses the primary need is to get information copied from one system to another. Jitterbit is an ideal solution to this problem. It is categorized as an "Extract-Transform-Load" solution which means that its primary role is in the extraction of information from one system, conversion of the data to the target system format, and loading it into the target system.
Jitterbit can also apply basic business rules during the transformations to; for example, inject high priority status on orders over a certain value before they are committed to the ERP system.
Jitterbit natively supports a large range of formats and DynPro has extensive experience in customizing Jitterbit to interface SugarCRM with many other applications.
| Applications | Data Sources | Protocols | Messaging |
| • SugarCRM • Oracle Applications • JD Edwards • PeopleSoft • Siebel • SAP • RightNow • Lawson • CA Clarity • Constructware • Dynamics AX • Salesforce.com • QuickBase |
Databases • Oracle • IBM DB2 • Microsoft SQL Server • MySQL • PostgreSQL • Microsoft Access • Informix • Sybase • All ODBC compliant databases Text Files • Character Separated Flat Files • Fixed Length Flat Files • XML • EDI |
• HTTP • HTTPS • FTP • SFTP • LDAP • Windows File Share (SMB) • Linux File Share (Samba) |
• SOAP Web Services (WSDL) • XML over HTTP(S) • REST Web Services • Java Messaging Services (JMS) |
Proven Technology
Jitterbit is the leading Open Source integration platform and is in use at organizations as diverse as NASA, Continental Airlines and The State of Iowa's Department of Administration Services.
Enterprise Integration
Mule is the most widely used Open Source Enterprise Service Bus in the world. Mule ESB offers a broad range of functions designed to deliver a more flexible and manageable way to enable a disparate range of applications to work together.
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